Support

Platform browser support and support contact information.

Table of Contents

1. What browser versions does the platform support?
2. What if I have technical questions?
3. How do I contact Technical Support?

What browser versions does the platform support?

The platform supports the following web browsers:

• Mozilla Firefox 5.0+
• Internet Explorer 8.0+
• Google Chrome 13+
• Safari 4+

Note: If you are currently using an unsupported browser, it is recommended that you upgrade your browser to one of the supported versions to ensure optimum performance of the platform.

Back to top

What if I have technical questions?

The following approaches can be used to resolve technical questions:

• Most technical questions can be addressed by posting discussions or tickets on the Boards of the respective API or app.
• You can query the site using the Support / Knowledge base search function on the Learn More page.
• For questions relating to the user interface for your site, or your user permissions, contact your Site Administrator.
• If you are a Site Admin and have questions about the platform, you can submit an email to Technical Support. See How do I contact Technical Support? below.

Back to top

How do I contact Technical Support?

If you are a platform user and need technical support relating to an API, contact the API Admin. For all other support issues relating to the platform, contact your Site Admin.

If you are a Site Admin and need to contact Technical Support, submit an email to [email protected].

When sending a support query, please provide the following information:

• Your name
• Email address
• Subject
• As much information as possible regarding your question.

You'll receive an acknowledgment email and one of our support staff will contact you.

Back to top